Field Technical Services Engineer
wielkopolskie/zachodniopomorskie
umowa o pracę
umowa o pracę Essential duties and responsibilities
- Organizes and performs technical service activities of medical equipment on sites in the territory including installation, repair, diagnostics, upgrades and preventive maintenance etc,
- Provides consultations and all types of technical support to final users, distributors and other commercial partners including employees of the Company, as well as conduct pre-sales support with service related information for medical devices, additional equipment and accessories,
- Support of service sales (for Sales Representative) – potential new opportunities of service contracts,
- Regularly prepares and reports plans of activities, with cooperation of TS coordinator,
- Supports activity of service distributors, providers, as well as self-service customers on the Territory;
- Supports requests from Regional or Global teams with information related to technical activities on territory,
- Actively represents and / or supports sales of technical services on the Territory (Spare parts; service contracts; training etc), promote Spare parts and / or contracts for regular and long-term services during visits of customers and remote negotiations by phone or e-mail,
- Opportunity to develop as a technical trainer on variety of devices – support to internal and external technicians,
- Supports and/or manage field actions and mandatory modifications programs,
- Supports and/or manage new products launch and end-of-life programs,
- Performs phone assistance to sales representatives or customers where needed.
Qualifications
- Technical education is a must (electro-mechanical engineering background preferred),
- Experience as a Field Service Engineer (Medical industry preferred),
- SEP qualifications up to 1 KV is nice to have,
- Driving license cat. B,
- Strong Customer focus – Customer is priority attitude,
- Strong team player, with a flexible approach yet able to work unsupervised and under pressure,
- Excellent communication skills and be able to work in a rapid response environment,
- Very good organizational skills,
- Ability to interpret data (machine-generated e.g. black box files using dedicated software, reading and executing service manuals procedures),
- English written and verbal communication skills,
- Good knowledge of digital solutions (IT connectivity, basic network communication setup),
- Ability to plan, organize and manage time effectively,
- Readiness to travel during the week and weekends within region.
We offer
- Permanent contract (after 6 months, probation period).
- Annual bonus
- PPE program with very attractive conditions available for each employee after 3 months.
- Private medical care
- Life insurance
- Employee Stock Purchase Plan (ESPP)
- Holiday allowance and 2 additional days off (conditional)
- Employee referral program
- Multisport card
- Cafeteria-style plan
- Possibilities for development on a personal and professional level
- Friendly atmosphere
- Competitive salary
- Working for a global med-tech leader