Key Duties and Accountabilities
Aftermarket Operations
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Oversee the country-level Aftermarket profit and loss performance.
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Drive consistent and long-term expansion of Aftermarket operations in alignment with the European Aftermarket strategy.
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Deliver on Aftermarket objectives, including integrated workshops, independent service networks, service agreements, warranty management, training initiatives, and spare parts sales.
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Expand and strengthen the service network to guarantee effective customer support.
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Maintain high levels of customer satisfaction and continuously enhance client relationships and cooperation.
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Adjust and tailor service offerings to meet evolving market demands.
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Increase revenue and profitability from service contracts and spare parts.
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Promote technical expertise and training both internally and externally.
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Collaborate closely with the Logistics, Sales, and Finance teams to ensure smooth operations.
Team Leadership
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Guide and develop a capable Management Team by mentoring members, fostering growth, and leading with integrity and professionalism.
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Define clear performance objectives for direct reports, conduct evaluations, and provide constructive feedback.
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Ensure succession planning by identifying talent, recruiting effectively, and supporting high-potential employees in partnership with HR.
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Promote transparent communication and a fair, inclusive leadership approach across the organization.
Financial Oversight
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Monitor workshop productivity and absorption rates to ensure financial targets are met.
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Take full responsibility for Aftermarket financial performance, including profit and loss management.
Candidate Profile
Education and Background
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Bachelor’s or Master’s degree in Engineering or a related technical field.
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Solid understanding of refrigeration systems and electromechanics.
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International exposure or experience is considered an advantage.
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Strong customer-oriented mindset.
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Proven leadership and managerial capabilities.
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Proficient in standard computer applications, including MS Office and online tools.