Oferty pracy

Essential duties and responsibilities

• Organizes and performs technical service activities of medical equipment on sites in the territory including installation, repair, diagnostics, upgrades and preventive maintenance etc,
• Provides consultations and all types of technical support to final users, distributors and other commercial partners including employees of the Company, as well as conduct pre-sales support with service related information for medical devices, additional equipment and accessories,
• Support of service sales (for Sales Representative) – potential new opportunities of service contracts,
• Regularly prepares and reports plans of activities, with cooperation of TS coordinator,
• Supports activity of service distributors, providers, as well as self-service customers on the Territory;
• Supports requests from Regional or Global teams with information related to technical activities on territory,
• Actively represents and / or supports sales of technical services on the Territory (Spare parts; service contracts; training etc), promote Spare parts and / or contracts for regular and long-term services during visits of customers and remote negotiations by phone or e-mail,
• Opportunity to develop as a technical trainer on variety of devices – support to internal and external technicians,
• Supports and/or manage field actions and mandatory modifications programs,
• Supports and/or manage new products launch and end-of-life programs,
• Performs phone assistance to sales representatives or customers where needed.

Qualifications

• Technical education is a must (electro-mechanical engineering background preferred),
• Experience as a Field Service Engineer (Medical industry preferred),
• SEP qualifications up to 1 KV is nice to have,
• Driving license cat. B,
• Strong Customer focus – Customer is priority attitude,
• Strong team player, with a flexible approach yet able to work unsupervised and under pressure,
• Excellent communication skills and be able to work in a rapid response environment,
• Very good organizational skills,
• Ability to interpret data (machine-generated e.g. black box files using dedicated software, reading and executing service manuals procedures),
• English written and verbal communication skills,
• Good knowledge of digital solutions (IT connectivity, basic network communication setup),
• Ability to plan, organize and manage time effectively,
• Readiness to travel during the week and weekends within region.

We offer

• Permanent contract (after 6 months, probation period).
• Annual bonus
• PPE program with very attractive conditions available for each employee after 3 months.
• Private medical care
• Life insurance
• Employee Stock Purchase Plan (ESPP)
• Holiday allowance and 2 additional days off (conditional)
• Employee referral program
• Multisport card
• Cafeteria-style plan
• Possibilities for development on a personal and professional level
• Friendly atmosphere
• Competitive salary
• Working for a global med-tech leader